Cornwall Council has informed us that it is making more use of its website to help residents report the most common problems they encounter.
By using the “report it online” system, residents are effectively creating an order for the job to be undertaken by the contractor responsible and which also requires a timescale for response.
In other words, when a problem is reported in this way, it’s in the system and can’t be lost or forgotten – and a reply is sent to the person who reports it.
To report road, pavement and footpath problems: click here
To report dog fouling: click here
So far, this method appears to be getting faster results rather than making calls to the Cornwall Council switchboard, so give it a try!